Descriere & specificații

For many organizations, doing "business as usual" in a world full of rapidly shifting pressures and opportunities is a limiting strategy. The combined demands on productivity, quality, flexibility, innovation, sustainability and healthy work continue to drive the search for innovation in the workplace. More than just process innovation or better use of technology, the Socio-Technical Systems design approach has a rich history of creating human centered and high performance alternatives to the classical Tayloristic bureaucracy still found in many of our organizations. In the past 70 years STS-D theory and practice have developed in a rainbow of expressions - which can be seen as three waves of evolution. The initial wave was about the re-design of routine/linear work in manufacturing. The second wave embraced non-routine/non-linear work where information processing and service delivery were key - i.e.- the ascendance of the "knowledge worker." The third wave recognizes the importance of designing networks (both within and across organizations and the need to design/mobilize issue based eco-systems. We have also seen the shift from job and team design to the design at the macro level of "whole systems" - be they organizations, networks or ecosystems - not only in industrial organisations but also service, government and social profit entities. The design of information systems (ICT) and the facilities within which people work is also increasingly a part of STS-D theory and prac